Terms & Conditions


Divan-Beds.co.uk is a family run business, providing the best possible services with honest prices. All transactions are subject to the following terms and conditions.


1. Electronic Communications


When communicating with us we prefer to use email as we provide a 24 hour email customer services response team. 

You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


2. Copyright


This website, and all its content including but not limited to text, images, logos, icons, buttons, data compilations and software is the property of Divan-Beds.co.uk or its content suppliers and protected by international laws. The compilation of all content on this site is the exclusive property of Divan-Beds.co.uk and protected by international copyright laws.


3. Your Account


In using this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, laptop or any other place that you have saved your account information or are set to automatically log in. You agree to accept responsibility for all activities that occur under your account.

Divan-Beds.co.uk reserves the right to refuse service, terminate accounts, cancel orders and remove or edit content at their sole discretion.

If you do post content or submit material, and unless we indicate otherwise, you grant Divan-Beds.co.uk and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You grant Divan-Beds.co.uk the right to use the name that you submit in connection with such content, if they choose.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Divan-Beds.co.uk for all claims resulting from content you supply.

Divan-Beds.co.uk has the right but not the obligation to monitor and edit or remove any activity or content.

Divan-Beds.co.uk takes no responsibility and assumes no liability for any content posted by you or any third party.


4. Reviews, comments, communications and other content


Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam".

You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Divan-Beds.co.uk reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.


5. Product Descriptions


5.1 Product Descriptions

Divan-Beds.co.uk attempt to be as accurate as possible. However, Divan-Beds.co.uk does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Divan-Beds.co.uk itself is not as described, your sole remedy is to return it in unused condition. Items which have have been used or removed from their packaging will incur return charges outlined in section 6.

All dimensions indicated are approximate; we reserve the right of technical changes, subject to errors and omissions.


5.2 Product Images

Product images on Divan-Beds.co.uk are provided by our specially selected and approved manufacturing depots. If you receive a product which you believe is unlike the image or incorrect, please always check the product description & images for further details before contacting us. Our products do change over time and we list updates or product differences in the product description sections or using extra images on the product page where possible. Please note, mattress stitching, colours and patterns can vary to the product images.  

However, Divan-Beds.co.uk does not warrant that product images or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Divan-Beds.co.uk itself is not as described, your sole remedy is to return it in unused condition. Items which have have been used or removed from their packaging will incur return charges outlined in section 6.


5.3 Product Pricing & RRP

We reserve the right to remove, change and alter product prices at any time. Products may be removed for the pricing errors to be fixed and the listing may or may not be reinstated. Please note, in case of a pricing error, your order will be cancelled and fully refunded and you will be informed of the reason for the cancellation. We reserve the right to cancel and refuse any order. All RRP (recommended retail prices) on Divan-Beds.co.uk have been calculated from direct manufacturer provided information. Information used from 3rd party resellers who sell the same item/components/parts at a retail price, the products are usually sold under another name. Our RRP prices are as accurate as possible and reflect the retail price for the same or similar item sold by us, our competitors, or affiliated retail buyers. A product RRP can be derived from the retail price of each component/section of a bed set sold separately by us, our competitors, or affiliated retail buyer. However, Divan-Beds.co.uk does not warrant that product descriptions or other content of this site is 100% accurate, complete, reliable, current or error-free. If a product offered by Divan-Beds.co.uk itself is not as described, your sole remedy is to return it in unused condition for a refund, see section 6 for details. Items which have have been used or removed from their packaging will incur return charges outlined in section 6.


6. Returns, Exchanges and Refunds (United Kingdom Orders)


Order statuses regarding delivery are:

  • Processing - Your order has just been placed and is being processed
  • Processed - Your payment has been accepted and your order has entered the manufacturing stage
  • Pending - There is a problem with your order, see Comments sections for further information.
  • Shipped - Your order has been shipped and is on its way to you
  • Refunded - Your order has been refunded, see Comments sections for further information.

6.1 Order Not Been Processed

If your order has not been Processed, we will issue you a full refund you as soon as you let us know that you want a refund. A full refund will be issued within 6 working days of your request for a refund. 


6.2 Order Has Been Processed

If your order has been Processed and you wish to cancel you order you will incur a admin cancellation fee of £29 OR 5% of the transaction value (whichever is larger) on all orders. Your remaining refund will be issued within 10 working days.


6.3 Orders Has Been Shipped or Delivered

Before placing an order, please make sure you have checked the Delivery timescales listed on the product and you have read our Delivery Information page. If you place an order and are unable to take the time to accept delivery you will be liable to pay a Return Delivery Charge from £49 to £249 (not limited to £249).


If you wish to return an item, you must let us know within 14 days of delivery of your goods. If your order has been shipped or delivered and you wish to cancel or return your order you will incur a Return Delivery Charge from £49 to £249 (not limited to £249), please contact us for a quote via email to sales@divan-beds.co.uk or request a return here. If you wish to cancel or return your order based on a Split Delivery (partially delivered across 2 or more deliveries), then you will be liable to pay this Return Delivery Charge. The return will take approximately the same time as the original product delivery time. Once we have received the goods back, they will be inspected before a refund is issued. This can take up to 15 working days. 


All goods you wish to return must be in their ORIGINAL PACKAGING or placed back inside and still in an UNUSED and UN-ASSEMBLED condition. Should any goods be used, assembled or not in their original packaging, a return may be declined or a Re-Packaging Charge of up to £249 will be incurred, depending upon the goods and collection address. We will only collect goods from the original delivery address. 


If you have received your goods and would simply like to exchange them for other products, please contact us for a quote as the cost will vary between products, time of year and your address. Contact us via email at sales@divan-beds.co.uk or reply to your order confirmation email.


6.4 Orders Has Been Delivered with Faults or Problems

To minimise these problems and to make the process of an exchange quicker, please always open & check your order before accepting or signing for the delivery. If you accept the delivery, you are doing so on the basis the items were delivered in good condition, without missing parts or visible faults. 


If your order does not arrive on the delivery date we have specified, please contact us as soon as possible, so we can investigate this for you. We cannot assist you, if you do not notify us of a failed/missing delivery. In the event of your delivery being unsuccessful, not delivered in full or any other issues, the you must make sure you are able to take time to accept further deliveries, exchanges or collections dates. In the event we are unable to confirm specific days or times - all our deliveries, exchanges or collections are deemed all day appointments and we do not state otherwise unless we have advised you directly or you have been updated by the delivery services. 


If your order arrives with an issue, you must let us know within 48 hours of delivery by contacting us. We will require an email sent to sales@divan-beds.co.uk with clear images of the any issues reported. Along with this we require clear description identifying which products have issues. We can then investigate the matter with the delivery services and/or our warehouse and manufacturing team. This investigation can from 2 working days to 5 working days. Any returns or exchanges thereafter will be under the same time frame and same courier used in the initial delivery. For example, if your initial delivery is via an estimated 5 working days courier, your return/exchange will also be via the same estimated 5 working days courier service.


We will endeavour to exchange faulty parts wherever possible. If your order arrives with any faulty parts which we can be replaced but you wish to return the whole order, then you will incur a Return Delivery Charge of £49 to £249 for the non-damaged or non-faulty parts only, please contact us for a quote via email to sales@divan-beds.co.uk or request a return here


All goods you wish to return must be in their ORIGINAL PACKAGING or placed back inside and still in an UNUSED and UN-ASSEMBLED condition. Should any goods be used, assembled or not in their original packaging, a return may be declined or a Re-Packaging Charge of up to £249 will be incurred, depending upon the goods and collection address. We will only collect goods from the original delivery address. 


Once your order has been collected, please contact us right away via phone or email. Our warehouse team will then confirm receipt of the goods & all parts are present, unused and still in original packaging. You will be refunded back to your original payment method only. Refunds can take up to 7 working days to appear back to your payment card (this time-frame varies between banks).


If you bought the item as part of a linked saving offer (e.g. buy a bed for £999 and get £200 worth of free bedding), you must return both items to get a full refund. If you only return the bed in the given example, you will be refunded only £799 to cover the price of the bedding as you no longer qualify for the offer. If you participated in a 'multi buy' offer (e.g. 3 for the price of 2) and return part of this order then any saving that you would have made will be deducted from your total refund.


6.5 Multiple Returns and/or Cancellations

Please note, in the case of 2 or more product returns and/or cancellations from the same delivery address will result in your IP address and billing/delivery addresses have all been added to FF Group blacklist for any future furniture related orders from us, a partner, affiliated company or reseller. Any such orders will be refused, cancelled and refunded in full without prior notice. You are unable to dispute this action and this may affect your credit.


If you have not ordered from us before and your order has been cancelled & refunded without notice - your address or IP address may have previously been blacklisted.


If you have any questions, please send an email with your name, address and any supporting documentation to creditcontrol@divan-beds.co.uk


7. Returns, Exchanges and Refunds (International Orders - Outside UK Only)


Please note that for a return to be accepted or a refund to be given; all items must be returned within 7 days of delivery of your order, with prior notice in writing to sales@divan-beds.co.uk. In the event of your delivery being unsuccessful, not delivered in full or any other issues, the you must make sure you are able to take time to accept further deliveries, exchanges or collections dates. In the event we are unable to confirm specific days or times - all our deliveries, exchanges or collections are deemed all day appointments and we do not state otherwise unless we have written to you directly or you have been updated by the delivery services. 

We cannot accept refunds for delivery to international locations. This is because we are not insured to deliver outside the UK, therefore the buyer is responsible for the goods once they have left our warehouse.

The buyer must arrange their own courier services for deliveries and returns. All delivery costs and the responsibilities accompanied must be covered and paid for by the buyer. Your order will be confirmed in new condition before dispatch for your notes. If your order is damaged in transit, we cannot offer you a refund as you are arranging the delivery and therefore responsible for your order once it has left our warehouse. If there are manufacturing faults to any items, we can send them to you free of charge however, delivery costs must be paid by the buyer.


8. Risk of loss


8.1 Loss of Earnings

All our deliveries are considered all day appointments from 8am to 8pm and delivery is ONLY to the communal door of the property. Before placing an order, we request that you make the time available to be home and available to receive your delivery. Any special requests such as delivery times, delivery days or extra assistance with carrying goods into the property are not guaranteed and are at the sole discretion of the delivery services.


Before placing an order you must accept the possibility of failed deliveries, damaged, faulty items, incorrect items or any other issues which can prevent the delivery and/or render the goods unusable. In these circumstances, please contact us within 48 hours to resolve. We will require an email sent to sales@divan-beds.co.uk with clear images of the any issues. Along with this we require clear description identifying which products have issues. We can then investigate the matter with the delivery services and/or our warehouse and manufacturing team. All goods you wish to return must be in their ORIGINAL PACKAGING or placed back inside and still in an UNUSED and UN-ASSEMBLED condition. Should any goods be used, assembled or not in their original packaging, a return may be declined or a Re-Packaging Charge of up to £149 will be incurred, depending upon the goods and collection address. We will only collect goods from the original delivery address. 


8.1 Compensation and Partial Refunds

We do not reimburse or compensate for any loss of earnings, time taken off work, failed deliveries, missed deliveries, rescheduled deliveries, damaged/faulty/incorrect goods delivery,hotel/accommodation fees or any other type of loss incurred from your order placed with us. Any delivery related losses should be taken up with the delivery services directly. Any damaged/faulty/incorrect goods delivery, should be reported to us to resolve for you. These items should be refused and NOT accepted or signed for from the delivery services. We also ask you not to remove any old beds or mattresses until you have received your replacements from us. Delivery issues can occur and on these occasions we do not want you to be without a bed or mattress, we also do not compensate for these circumstances. 


In certain circumstances where Divan-Beds.co.uk offers you a Partial Refund or compensation of any kind, this is at our discretion only and we will only offer an amount to resolve any and all issues pertaining with the your order placed with us. All items purchased from Divan-Beds.co.uk are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the customer. Should you accept a partial refund or compensation of any kind, it is on the basis there are no further issues. Should you accept a partial refund or compensation & then go on to leave us negative feedback on a social media page, review platform or any other public forum - this will void your product guarantee. As we reserve the right to void guarantee on products for customers who have been unfaithful or pro-actively attempt to damage our company name or image. You and/or your property will be blacklisted by the Furniture Front Group and all affiliated companies, resellers & affiliates. Should you reorder from a one of our sister companies, resellers or affiliates your order may be cancelled and refunded and your service refused without confirmation or approval from the buyer.


9. Delivery, Exchange or Returns Service


9.1 Time Frame for Delivery, Exchange or Return

Delivery, Exchange or Return times will be the same as the original delivery time frame as stated on the products page. This is usually within 5 working days for most of our items however if your are unsure check the product page for the item(s) you are returning. For Returns, please note that an additional 5 working days (from our receipt of the goods) will be required for our depots to inspect the goods and make sure we have received all parts in the condition which they were sent back in and the condition we were aware of. If you would like to change the date of a scheduled delivery, return, collection or exchange we will require a minimum of 2 working days to make any changes. Please note, any changes subject to availability. Should a delivery, exchange or return fail due to customer error, you will incur Failed Courier Service Charges of up to £49 per failed attempt for delivery, exchange or return (collection). 


Delivery or return of certain items can take longer, however all delivery times frames are clearly stated on the product page under the Delivery tab. This is calculate from day of dispatch, our delivery service also delivery over weekends (subject to availability based on your location). 


We use a Specialist Furniture Delivery Service for quick & efficient deliveries. Our couriers will deliver between the hours of 8am to 8pm. Unfortunately, we cannot request delivery times for our items therefore the delivery is considered an all day appointment. Delivery is ONLY to the communal door of the property, should the delivery services assist you any further - this is at their discretion only. We can request certain days delivery as long as we are advised this before your order is Processed or at least 48 hours before delivery date. 


Please make sure you or someone you have know can be available to accept the delivery and bring the goods inside. 


Please make sure you do NOT get rid of your old beds or mattresses before receiving your new replacements from us & you are happy with them. Delivery issues do sometimes arise and we don't want you to be left with a bed


9.2 Cancellation of Delivery

If your order has been Shipped or has been dispatched and you wish to cancel this then a Return Delivery Charge of £49 to £249 (not limited to £249) will be incurred. This charge is applied as the order has already left us and is on route to you, we will need to book a Return Delivery of the goods dispatched and the charge quoted by the couriers will be deducted from your refund upon return of the goods.


We will require confirmation from the couriers that no items have or will be delivered and the reason for any attempted failed deliveries. If deliveries have been attempted, each delivery attempt will incur a minimum of £49 Failed Delivery Charge. For times frames on returns, see section 3.1 Time Frame for Delivery, Exchange or Return.  Please contact us for a Return quote via email to sales@divan-beds.co.uk. We may also add your IP address and billing/delivery addresses to the FF Group blacklist for any future furniture related orders from us, a partner, affiliated company or reseller. Any such future orders will be refused, cancelled and refunded in full without prior notice. You are unable to dispute this action and this may affect your credit.


9.3 Cancellation of Exchange

Once  you have contacted us regarding a damaged or faulty item, we will endeavour to exchange those items or parts first.  Should we be in the process OR already booked the exchange with the couriers and you request this to be cancelled. You will then incur an Exchange Cancellation Charge of up to £249. 


We will endeavour to exchange faulty parts wherever possible. If your order arrives with any faulty parts which we can be replaced but you wish to return the whole order or remaining parts/items, then you will incur a Return Delivery Charge of £49 to £249, please contact us for a quote via email to sales@divan-beds.co.uk or request a return here


All goods you wish to return must be in their ORIGINAL PACKAGING or placed back inside and still in an UNUSED and UN-ASSEMBLED condition. Should any goods be used, assembled or not in their original packaging, a return may be declined or a Re-Packaging Charge of up to £149 will be incurred, depending upon the goods and collection address. We will only collect goods from the original delivery address. We may also add your IP address and billing/delivery addresses to the FF Group blacklist for any future furniture related orders from us, a partner, affiliated company or reseller. Any such future orders will be refused, cancelled and refunded in full without prior notice. You are unable to dispute this action and this may affect your credit.


9.4 Free Delivery Service*

Delivery is free for most of the UK across all of our products. *Certain postcodes may incur a delivery charge. However, these will be automatically applied to your total amount at the checkout page. If no charges are applied at checkout, your delivery is free. There are no hidden costs.


9.5 Delivery To Any Off Shore Locations

Unfortunately, we do not offer delivery to any off shore locations.


10. Order Security & Data Protection

We try to process orders as fast and securely as we can. All information you provide us is not shared with any third party other than the delivery services and/or manufacturers or suppliers. We fully comply with the UK Data Protection Act 1998.


11. Safe & Secure Payments

Our website and all pages are fully SLL Encrypted and payments are taken through a secure payments gateway service provided by SecureTrading. 3-D Secure has been enabled for added security. This payment gateway provides a safe way of making payments by credit/debit cards. None of your personal information will be shared with any 3rd party. We fully comply with the UK Data Protection Act 1998 & PCI Compliant.


12. Price Match Guarantee / Best Price Guarantee

We can price match any competitor/supplier price as long as the product and product features & services match or exceed our product and/or service. Please note, the product, its features, materials and delivery time-scales must match or exceed the quality and service we provide for a price match to be successful. For example, if competitors product is not 100% cotton OR does not contain the same fillings OR delivery times are longer OR the description does not specify these features and/or services, we cannot price match this for you. You must claim for a Price Match prior to placing an order and obtain a Price Match Coupon Code. Please make sure you have read the above before claiming for a Price Match Coupon Code. 

 

13. Mistreatment of Product

Mistreatment of any product purchased from us will immediately void any warranty, cover & we may refuse an exchange or return based on this. This includes (but not limited to) the following:

  • Using a mattress without bed linen
  • Using smaller size bed linen than your mattress size
  • Subjecting the product to excessive wear and tear, for example sitting on a mattress edge for a long time
  • If your mattress is "2 sided mattress" (both sides are the same) then it should be rotated at least once per month
  • If your mattress is "Non-Turn" then it should be rotated at least once per month
  • If your mattress is 'Non-Turn' you should use the sleeping surface only (the side with the mattress label or the softer side) 
  • Using a mattress on an old or unsuitable base, or a surface for which it was not designed. Rolling or bending a mattress
  • Overloading the drawers in a bed base - overloading may cause distortion or damage to the drawers and may also cause them to jam. Therefore, smaller drawers should not be loaded in excess of 7 kg, and standard drawers – 15 kg
  • Improper assembly of a bed frame, divan bed base or headboard causing any part to split or break
  • Improper unpackaging of products - do not open packaging with sharp objects - this will cause damage to the product
  • Do not drag the product in any way - ask for assistance and lift off the ground whilst moving it


14. 3 Year Manufacturers Guarantee

Particular items are covered under a 3 year manufacturers guarantee. This only covers manufacturing faults, nothing else - this includes any faults incurred whilst making the items. This does not cover accidental damage, wear & tear or any damages/faults which were incurred after delivery of the goods. The guarantee begins from the purchase date of the goods as delivery times vary between each product. 


14.1 Issues Covered

  • Manufacturing faults, nothing else - this includes any faults incurred whilst making the items. This does not cover accidental damage, wear & tear or any damages/faults which were incurred after delivery of the goods. The guarantee begins from the purchase date of the goods as delivery times vary between each product. 


14.2 To Make a Claim

  • Claimant name and address
  • Order number & full description of complaint
  • Weight of product user(s)
  • The type of care has been taken of the product over its time being used
  • Clear images showing the defect - the images must clearly show to defect (with measurements)
  • We must be able to identify the item is our product from the images - FULL VIEW item images required
  • A £89 Excess Fee (for each product) is to be paid on each successful claim - the payment must be made on approval of product replacement only


Please note, some products including budget divan sets are not eligible for this guarantee. Products which have product codes beginning with 3, 4, 5, R and D are not eligible for this guarantee. We do not provide this guarantee on mattresses of any kind even if purchased with a luxury bed or other eligible product, the guarantee will be limited to the eligible product only.

For a claim to be made under this guarantee, we require from you images of the damaged/faulty areas along with an in depth description of how the damaged occurred and how the item has been used. This information will be assessed by our technical team and a decision will be made to either replace the goods or repair the goods. However, if we feel that gross misconduct or items have been used other then their intended purposes, we reserve the right to refuse any service provided under this guarantee. Upon a successful claim, there will be a £95 Excess Fee to be paid upon each individual product claimed on this 3 Year cover. 


14.3 Invalidating the Warranty

We provide this guarantee in good faith and under acceptance of these terms. Should you any of the following occur, your warranty may be voided by us and we will refuse to replace/exchange/collect your order:


  • Use a product for anything other than its intended purpose
  • Use a product outside of a domestic environment other than its intended purpose
  • Publish defamatory statements,
  • Libellous activities (abusive towards staff, negative reviews, etc)
  • Damage our company name or image in any form
  • Refuse to provide images, information or physical access to the product under warranty
  • Providing false information about a product (we will inspect all items upon return)
  • Stand or place any other object apart from the mattress on the bed base, baseboard, divan base or slats (these parts are only for the mattress) 
  • Applying excessive pressure to a single area on a divan base/bed base, this will become evident when the platform top for both divans and bed bases (which is one piece) only has a few areas which have "dips"

Any of the above will result in your product guarantee be voided. We intend to replace/exchange any parts wherever possible. Please note, we do not limit this to the above points, we reserve the right to void or refuse to exchange goods which we believe have not been used correctly or for their intended purposes. We may also add your IP address and billing/delivery addresses to the FF Group blacklist for any future furniture related orders from us, a partner, affiliated company or reseller. Any such future orders will be refused, cancelled and refunded in full without prior notice. You are unable to dispute this action and this may affect your credit.


For any information or sales enquiries, please email sales@Divan-Beds.co.uk.


15. 12 Month Manufacturers Warranty (includes all mattresses)

This covers all products which are not included in the 3 Year Manufacturers Warranty. These items are covered under a 12 month manufacturers guarantee. 


15.1 Issues Covered

  • Manufacturing faults, nothing else - this includes any faults incurred whilst making the items. This does not cover accidental damage, wear & tear or any damages/faults which were incurred after delivery of the goods. The guarantee begins from the purchase date of the goods as delivery times vary between each product. 
  • Deterioration of a mattress which causes the mattress to have a visible indentation or sag equal to or larger than 3 inches (7.5 cm), as long as that indentation or sag has not resulted from use of the mattress on an unsuitable surface.

15.2 Issues Not Covered

  • Damages caused by anything other than visible manufacturing faults
  • Any wear and tear, this includes (but is not limited to): mattress covers, bed feet, slats, baseboards, pistons, divan clips, headboard struts). These items will need to be replaced on a regular basis and the time for each replacement will be based upon multiple factors (this includes use of product, weight of individual(s), etc)
  • Parts not covered will not be replaced free of charge. If we stock the item in question, we can quote you a replacement part charge for this, wherever possible. 


15.3 To Make a Claim

  • Claimant name and address
  • Order number & full description of complaint
  • Weight of product user(s)
  • The type of care has been taken of the product over its time being used
  • Clear images showing the defect - the images must clearly show to defect (with measurements if a mattress is claimed to be faulty)
  • Clear images of the surface that the mattress has been used on (if a mattress is claimed to be faulty)
  • We must be able to identify the item is our product from the images - FULL VIEW item images required
  • A £49 Excess Fee (for each product) is to be paid on each successful claim - the payment must be made on approval of product replacement only


For a claim to be made under this guarantee, we require from you images of the damaged/faulty areas along with an in depth description of how the damaged occurred and how the item has been used. This information will be assessed by our technical team and a decision will be made to either replace the goods or repair the goods. However, if we feel that gross misconduct or items have been used other then their intended domestic purposes, we reserve the right to refuse any service provided under this guarantee. Upon a successful claim, there will be a £49 Excess Fee to be paid upon each individual product claim on this 12 month cover. 


15.4 Invalidating the Warranty

We provide this guarantee in good faith and under acceptance of these terms. Should you any of the following occur, your warranty may be voided by us and we will refuse to replace/exchange/collect your order:


  • Use a product for anything other than its intended purpose
  • Use a product outside of a domestic environment other than its intended purpose
  • Publish defamatory statements,
  • Libellous activities (abusive towards staff, negative reviews, etc)
  • Damage our company name or image in any form
  • Refuse to provide images, information or physical access to the product under warranty
  • Providing false information about a product (we will inspect all items upon return)
  • Stand or place any other object apart from the mattress on the bed base, baseboard, divan base or slats (these parts are only for the mattress) 
  • Applying excessive pressure to a single area on a divan base/bed base, this will become evident when the platform top for both divans and bed bases (which is one piece) only has a few areas which have "dips"


Any of the above will result in your product guarantee be voided. We intend to replace/exchange any parts wherever possible. Please note, we do not limit this to the above points, we reserve the right to void or refuse to exchange goods which we believe have not been used correctly or for their intended purposes. We may also add your IP address and billing/delivery addresses to the FF Group blacklist for any future furniture related orders from us, a partner, affiliated company or reseller. Any such future orders will be refused, cancelled and refunded in full without prior notice. You are unable to dispute this action and this may affect your credit.


For any information or sales enquiries, please email sales@Divan-Beds.co.uk.


16. Acceptance of Terms and Conditions

By visiting the site, creating an account, selecting items or placing an order with Divan-Beds.co.uk; you agree to the terms and conditions that Divan-Beds.co.uk operates with. Please read the terms and conditions carefully. If you do not agree to these terms and conditions then please do not place an order as you will be bound to them. Divan-Beds.co.uk reserves the right to refuse its services or any part of its services to anyone.

If you have any questions please feel free to contact us at sales@divan-beds.co.uk