Free Delivery for this item to selected locations via Specialist Furniture Delivery Couriers.
Delivery
Delivery for this item is estimated; please refer to your order details or the delivery ETA section on each product page for the relevant delivery timeframe.
Upon dispatch of your order, you will be provided with an estimated delivery date. It is important to understand that, in rare instances, delivery may take an additional 10 to 20 working days. Delivery is free to select areas, depending on availability. You will receive a call or email from the delivery service 1 to 2 days prior to the delivery to confirm the specific delivery date. Deliveries are scheduled as all-day appointments between 6 AM and 8 PM, unless stated otherwise. If possible, we may offer an estimated time of arrival; however, please treat these as approximate and not guaranteed time slots. Delivery services will only bring items to the communal entrance of the property. For residents of flats or apartments, this refers to the shared entrance on the ground floor. If there are obstacles on your driveway or front porch, deliveries will be made at the entrance to that area. Any further movement of items is at your own risk and subject to the couriers' discretion. Deliveries to locations such as Scotland, Wales, Aberdeenshire, Inverness-shire, Devon, Cornwall, and other rural areas may experience longer transit times.
Please be aware that mattresses, bedside tables, and any additional items purchased with the main product will be shipped using a different courier service as addons. All addons are sold and delivered separately. The delivery timeframe for these items is expected to align closely with that of the main product, unless we advised otherwise. While we strive to deliver all items on the same day, due to the separate nature of the shipment, it is possible that they may arrive on different days. Any requests for returns, exchanges, or deliveries related to your bed frame will not cover the addons item; a separate formal request must be submitted for those, and standard Terms and Conditions apply.
Please be aware that any upgrades or customizations for divan feet will be shipped separately using a suitable package service, owing to their size and weight. Your divan set will come with standard castor wheels. The delivery of the divan feet upgrade package is expected to coincide with the bed's delivery timeframe. While we strive to deliver both packages on the same day, the use of a different courier may result in them arriving on different days.
Request a Delivery Date
If you wish to have your delivery set for a particular day (Monday to Friday, after the initial working days), we can certainly arrange that. Please let us know your preferred delivery date by emailing us right after you place your order. Please be aware that this is contingent on availability, and we operate on a first-come, first-served basis. We guarantee a response to all emails within 24 hours.
We need a mobile number for our delivery services to ensure you receive detailed information about your delivery. Not providing a mobile number may result in delays. To modify the date of a scheduled delivery, return, collection, or exchange, please allow at least 2 working days for us to process any changes. All modifications are subject to availability.
Delivery Restrictions/Surcharges
Deliveries to these areas will be an additional 5 to 20+ working days.
The following postcodes will incur a surcharge which will be calculated on the Checkout page based on the items in your basket:
AB, DD, DT, EX, FK, IV, KW, PA, PH, PL, TA, TD, TQ, TR, PO30-PO41
Mattress ordered to the following postcodes may come rolled and vacuum packed:
PO, LL
Unfortunately, we don't currently offer delivery to the following postcodes:
BT, GY, HS, ZE, IM or any off-shore locations
